Management Consultation/Referrals
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One of the primary benefits of having an EAP available to employees is that the supervisor may recommend the employee seek assistance before the employee's job performance reaches a critical stage. This assistance costs the employee nothing.
The employee's problem remains confidential. The supervisor does not know what the problem is or if the employee has attended unless the employee gives written permission.
Additionally, a supervisor may speak to an EAP counselor to get advice on how to handle a sensitive situation. The EAP therapist will coach the supervisor on how to approach a troubled employee.
The EAP provides a Win-Win situation for everyone concerned; the company, the supervisor, the employee.